Privacy Policy
Effective Date: 27th March 2025
Introduction
Twirly AI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Twirly AI Chrome extension ("Extension") designed to help generate AI-powered email replies in Gmail.
By installing and using the Twirly AI Extension, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We collect certain personal information that may identify you, including:
Email address
Name (as it appears in your Gmail account)
Account credentials (using secure authentication methods)
Billing information (for premium subscribers)
Email Content
To provide our AI-powered reply suggestions, we need to access and analyze:
Email content you receive
Email content you compose
Email metadata (subject lines, timestamps, sender/recipient information)
User Activity
We collect information about how you interact with our Extension, including:
Features you use
AI suggestions you select
Customization preferences
Frequency and duration of Extension use
Website Content
Our Extension processes the content displayed on Gmail to provide its functionality, including:
Email text
Email structure and formatting
Contextual elements within your email conversations
How We Use Your Information
We use the collected information for the following purposes:
Core Functionality: To analyze email content and generate relevant AI-powered reply suggestions.
Improvement and Training: To improve our AI algorithms, enhance Extension performance, and develop new features.
User Experience: To personalize and optimize your experience with the Extension.
Account Management: To authenticate users, process payments, and manage subscription status.
Technical Support: To identify and resolve technical issues and respond to user inquiries.
Communication: To send important product updates, security notifications, and account information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data during transmission and storage
Secure authentication mechanisms
Regular security assessments and updates
Limited access controls for our staff
Prompt incident response procedures
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and as required by law. When determining retention periods, we consider:
The amount, nature, and sensitivity of the information
Potential risk of harm from unauthorized use or disclosure
Purposes for which we process the information
Legal requirements
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
Service Providers: Third-party vendors who help us provide and improve our services (e.g., cloud hosting, payment processing).
Legal Requirements: When required by law, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
All service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access to your personal information
Correction of inaccurate or incomplete information
Deletion of your personal information
Restriction of processing
Data portability
Objection to processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Children's Privacy
Our Extension is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this page.
Third-Party Services
Our Extension operates within Gmail and may interact with Google's services. Please review Google's Privacy Policy to understand how they handle your information. We are not responsible for the privacy practices of third parties.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA) regarding their personal information. For more details, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@twirly.ai
Consent
By using the Twirly AI Extension, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.
